WHERE DO I GET A CLAIM NUMBER?  
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest. BACK TO TOP

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?  
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time. BACK TO TOP
 

F MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?  
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. BACK TO TOP

CAN YOU MATCH THE PAINT COLOR?  
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have  made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process BACK TO TOP

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?  
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with your advisor for the specifics on your vehicle. BACK TO TOP

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?  
Yes, we would be happy to provide this service to you to anywhere locally or in town. We want each customer's visit to be a positive experience and will work diligently towards that goal.  We provide a pickup and delivery service.  BACK TO TOP

HOW CAN I GET A RENTAL CAR?  
If you need a rental car, you can check your insurance company's web site for their approved agency and procedures. BACK TO TOP

           BACK TO TOP

HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns BACK TO TOP

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE? 
Yes. We  guarantees all repairs with a Lifetime Warranty BACK TO TOP

DO I HAVE TO PAY A DEDUCTIBLE?  BACK TO TOP
The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?  
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility BACK TO TOP

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 
We accept  cash, insurance checks, and credit cards BACK TO TOP

WHAT ARE BETTERMENT CHARGES?  
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle BACK TO TOP

CAN I WASH MY CAR?    YES!    BACK TO TOP

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS 
DO Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade BACK TO TOP

DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.    BACK TO TOP

===============================================================================  

The Truth about Auto Body Work!  TOP  10 THINGS

1. Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally. You should know that your car is being repaired for you as the owner. You are expected, therefore, to be able to pay for the repairs upon completion. To avoid paying with your personal check, arrange to have the insurance company releases signed and back to the paying company in time for them to get a check back to you. If a lien holder is named on the check, be sure to get his endorsement. By making these arrangements in advance, you will help the repair shop to get you back on the road in a minimum of time.
   

 Be aware of the "appraisal clause" in your insurance policy. If the insurance company and the body shop cannot agree on what the repairs should cost, this could provide a means for fair settlement.

 

2. Never drive a car that could be unsafe because of damages.
   

3. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
   

4. You are NOT required by law to obtain more than one estimate or appraisal.
   

5. You have the right to go to the repair shop of YOUR choice. Your insurance company CANNOT require you to go to a particular shop.
   

6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us. A lower estimate may overlook details like aligning the front end, aiming the headlights, etc. It’s YOUR car . . . make sure it’s repaired to your satisfaction.
   

7. Choose a body shop that has uni-body repair equipment and experience technicians.
   

8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
   

9. Ask if the shop offers a repair warranty.
   

10. Let us help you negotiate your claim with the insurance company.

This shop will provide you with fine workmanship at a fair price. We will work closely with you to ensure your complete satisfaction. This is our pledge to you.                                                     BACK TO TOP